30 day Guarantee
Dear Customer,
At Dr. Severin, we place great importance on your satisfaction with our products. Therefore, we offer you a 30-day satisfaction guarantee. If you are dissatisfied within this period, you can return the product to us. Upon receipt, we will refund you the full purchase price.
Please note that to take advantage of the guarantee, you must send the full or empty product packaging along with the completed guarantee form to our return address. In the guarantee form, we ask for some information about why the product did not meet your expectations.
We want to ensure that the process runs smoothly and that you receive your purchase price back as quickly as possible. Therefore, we ask you to follow the steps below carefully and accurately.
How to use the 30-day satisfaction guarantee:
1. Check the order date of your purchase. If your order is older than 30 days, you can no longer take advantage of the guarantee.
2. Download and print the guarantee form here. Fill out the form to provide us with the necessary information about your order.
3. Scan the completed guarantee form and email it to us at zufriedenheitsgarantie@drseverin.com. If you do not have a scanner, you can also take a clear photo.
4. Package the leak-proof sealed product along with the enclosed guarantee form and ensure that the package contents are sufficiently protected against damage from falls.
5. Send the package to our return address: Dr. Severin Satisfaction Guarantee c/o Ontaro GmbH, Hüttenstraße 100-102, 50170 Kerpen.
6. Once we have received your return, it may take up to 30 days for the refund to be processed. Please note that refunds under the satisfaction guarantee can only be made via bank transfer.