Terms of service

1. Scope

The following Terms and Conditions apply to all orders placed by consumers and businesses through our online shop.

A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity. A business is a natural or legal person or a legally capable partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

For businesses, these Terms and Conditions also apply to future business relationships without the need for us to refer to them again. If the business uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.

2. Contracting Party, Conclusion of Contract

The purchase contract is concluded with

Thiocyn GmbH
Dr. Severin
Lilienstr. 11
20095 Hamburg
Germany

The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order. You can place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided for this purpose during the order process. By clicking the order button, you submit a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order is sent by email immediately after the order is placed and does not constitute acceptance of the contract. We can accept your order either by sending a declaration of acceptance in a separate email or by delivering the goods within 2 days.

The languages available for the conclusion of the contract are: English.

We store the contract text and send you the order data and our Terms and Conditions by email. You can also view the Terms and Conditions at any time on this page. For security reasons, your past orders are no longer accessible via the internet.

3. Delivery Conditions

The goods will be shipped only after receipt of payment.

You can find our delivery conditions on the Delivery Conditions page located on this website.

If delivery is made to countries outside the European Union, additional costs may arise that are beyond our control, such as customs duties, taxes, or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you.

4. Payment

You can find a list of the payment providers available to you and their privacy policies on the Prices, Shipping & Payment Methods page located on this website.

5. Retention of Title

The goods remain our property until full payment is made.

For businesses, the following applies additionally: We retain ownership of the goods until all claims arising from an ongoing business relationship are fully settled. You may resell the goods in the ordinary course of business; all claims arising from this resale are transferred to us in advance, irrespective of a connection or mixing of the goods with a new item, to the amount of the invoice value, and we accept this transfer. You remain authorized to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations.

6. Transport Damage

For consumers, the following applies: If goods are delivered with obvious transport damage, please report such errors to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or transport insurance.

For businesses, the following applies: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the carrier, the freight forwarder, or the person or institution otherwise designated to carry out the shipment. Among merchants, the obligation to inspect and give notice of defects regulated in § 377 HGB (German Commercial Code) applies. If you fail to comply with the notification requirement specified therein, the goods are deemed to have been approved, unless it is a defect that was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.

7. Warranty and Guarantees

The statutory warranty rights apply. Information on any additional warranties and their exact conditions can be found with the product and on special information pages in the shop.

8. Liability

We are always fully liable for claims due to damages caused by us, our legal representatives, or agents

– in the event of injury to life, body, or health,

– in case of intentional or grossly negligent breach of duty,

– in case of promise of guarantee, if agreed,

– as far as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance with which the contractual partner may regularly rely (cardinal obligations) by slight negligence on our part, our legal representatives, or agents, the liability amount is limited to the foreseeable damage at the time of the conclusion of the contract, which must typically be expected. Otherwise, claims for damages are excluded.

9. Final Provisions

If you are a business, German law applies under the exclusion of the UN Sales Law.

If you are a merchant within the meaning of the Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.